I have one user in where upon opening Outlook it keeps prompting for the password over and over. Sometimes clicking cancel it goes away and outlook opens and shows “connected” and other times it will say “needs password”. I’ve been through a few posts on here that said to check and remove certain hotfixes if they were installed one was KB forgot the other but they weren’t on there.

When I try to create a new profile it keeps prompting for the password over and over. Any suggestions? Please open Outlook in Safe Mode and check how it works. If application safe mode works, try disabling the add-ins associated with Outlook and check. Here are the steps: 1. Open Outlook. Click on File and then click on options. In the Options Window click on Add-ins. Now uncheck the all the add-ins and click OK. How many email accounts are configured in Outlook?

Are you able to sign in to Outlook Web App with the same credential? Does the issue occur if you configure the account in another workstation or you configure other normal account in the affected workstation? Was this reply helpful? Yes No. Sorry this didn’t help. Yea the issue occurs in safe mode as well. Would you please copy and paste the whole two test results in the PM?

Hi Pstoric, Now, I can see your test results. Here are the detailed steps: a. Locate the set of credentials that has Outlook in the name. Click the name to expand the set of credentials, and then click Remove from Vault. Repeat step c for any additional sets of credentials that have the word Outlook in the name. Does the issue persist in another PC? Is there any improvement if you try a different network environment out of your organization? How many users have the same issue in your organization?

Any update is appreciated. Regards, Alan. Prior to submitting this I’ve cleared all the credentials in the credential manager but that did not seem to help. Creating a new Outlook profile on a different PC seemed to work ok. May open an Office ticket to get this resolved a bit quicker as I am only that the office every Monday for a few hours.

If you don’t the tenant information, please involve the global admin of your organization into this thread to provide the tennat information.

Please follow the link below to respond to it:. It’s strange. I just did a complete removal of Office , cleared the credentials again in the credential manager and re-installed Office from her Office portal but it’s still prompting for the credentials when opening Outlook.

If I click cancel it disappears and Outlook connects to Exchange without and problems but it shouldn’t be prompting. I can see the entry in the credential manager as well. Choose where you want to search below Search Search the Community.

Search the community and support articles Outlook Outlook. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Previous Next. Thanks, Franky. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. In reply to SuperFranky’s post on December 7, We can successfully log into OWA via outlook.

In reply to pstoric- [O]’s post on December 7, In reply to pstoric- [O]’s post on December 8, I gave you permission to view the files In reply to pstoric- [O]’s post on December 9, I’m the admin for the organization. In reply to pstoric- [O]’s post on December 10, Please follow the link below to respond to it: community. In reply to MoranYan’s post on December 11, This site in other languages x.

Troubleshooting Outlook repeatedly prompting for your password.Microsoft outlook 2013 keeps asking for password free

Was this reply helpful? Yes No. Sorry this didn’t help. Choose where you want to search below Search Search the Community. Search the community and support articles Outlook Outlook. After the last windows update this weekend, my outlook keeps asking for password. I type in password, click remember and it keeps coming up. Not receiving emails. This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.

I have the same question Report abuse. Details required :. Cancel Submit. Palcouk Volunteer Moderator. Thanks for your feedback. How satisfied are you with this reply? Thanks for your feedback, it helps us improve the site. Alan Moseley. In reply to Palcouk’s post on August 11, I have exactly the same problem since the update applied on 28th July, on three separate PCs. I have 5 PCs all connecting to one imap account, and the three computers having been updated do not retain the password, with the two PCs which haven’t been updated still accessing the account correctly.

I have tried an office repair, both quick and online. I have also created a new profile and added the accounts back on. In this particular case the profiles are connected to one or more imap accounts plus an outlook. I don’t know if this is similar to your scenario Beach66? This site in other languages x.